Website regulations

Online store brateofficial.com is run by:

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So Chic Spółka z o. o. based in Malbork, Poland, Głowackiego 2/7 entered into the register of entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, 7th commercial department of the national court register under KRS number: 0000701786, NIP: 579-226-41-24, REGON: 368872462 (hereinafter: Store).

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Contact details:

So Chic sp. z o. o.

Głowackiego 2/7, 82-200 Malbork

tel. 55-272-60-40

e-mail: info@sochic.pl

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Online store bratapeofficial.com, hereinafter referred to as the Store, sells goods using the website at the domain https://www.bratapeofficial.com/.

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Placing and confirming an order in the Store is tantamount to accepting these Terms and conditions as well as voluntarily purchasing the ordered goods and consenting to the processing of the Customer's personal data by the Store for purposes related to the execution of the order. Personal data is not made available to other entities for marketing purposes. The placed order constitutes a purchase and sale agreement within the meaning of the Civil Code.

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Customer orders are processed on business days, usually within 24 hours from the moment the Store receives the full payment for the order. In the case of a large number of orders, the usual 24-hour deadline may be extended. Orders are shipped in the order they are placed.

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Customers of the Store may be persons over 13 years of age (K.C. Art. 11-24). If this condition is not respected, the contract is non-binding.

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Placing an order by the Customer should be understood as adding products from the Store's offer to the Cart and paying for them. Shortly after placing the order, the Customer receives information via e-mail that the order has been accepted for processing.

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The Store asks the Customer to provide correct contact details when placing an order and communicating with the Store - in particular name and surname, full e-mail address and telephone number. Incorrectly completed data may make it difficult or impossible to complete the order and Store-Customer communication.

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Payment for the ordered products can be made by card or transfer to So Chic sp. z o. o.’s bank account.

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Acceptance of an order for processing begins:

• in the case of orders paid by transfer - after the prepayment has been credited to the Store's account,

• in the case of orders payable upon delivery - upon correct authorization of the order.

If payment is not made within 5 days from the date of placing the order, the Store reserves the right to automatically cancel the order.

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If some of the products in the order are unavailable, the Customer is informed by the Store about the order status. The customer can then decide on the method of fulfilment (partial fulfilment, extension of waiting time, cancellation of the entire order). If the Customer does not respond within 3 days, the Store reserves the right to send available items in the order or cancel the order.

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The time it takes for the ordered products to reach the Customer includes the time of bringing the goods if they are not in stock and the time needed by the post office / the courier company to deliver the parcel to the address indicated by the Customer, but only working days are taken into account here.

• date of receipt of the shipment = time of bringing the goods in stock (if the goods are not in the Store's warehouse) + delivery time

• on the day the order is shipped, the Consumer is informed about the shipment by e-mail.

The products offered by the Store are brand new, free from physical and legal defects and have been legally introduced to the EU market.

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A limited number of goods are intended for promotional sales and discounts. Orders are processed in the order in which confirmed orders are received. If stocks covered by this form of sales are exhausted, the Store reserves the right to correct and send an incomplete order or cancel the order.

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All prices visible on the Store's website are given in gross EUR (including VAT). These prices do not include shipping costs.

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We issue a VAT invoice at the individual request of the client and we attach a receipt as standard.

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The Customer may cancel the placed order by phone or e-mail at sklep@stanikowy.pl until the Store sends the order to the packing stage.

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In the case of orders consisting of several goods and to be delivered in one shipment, the completion date will depend on the date when the Store completes the last element of a given order, unless the Store and the Customer decide otherwise.

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The order is delivered by sending the ordered goods to the address indicated by the Customer via available forwarding services (carrier), e.g. Poczta Polska / courier company. The shipping cost is added to the order costs in accordance with the shipping cost table. Pursuant to the wording of the Civil Code, in the event of sending an item sold via a carrier, the Customer is obliged to check the condition of the shipment upon receipt. If a loss or damage to the item is found, the Customer is obliged to take all steps necessary to establish the carrier's liability, informing the Store about this fact: writing a report specifying the condition of the shipment and the circumstances of the damage, and signed simultaneously by the carrier and the recipient of the shipment. The method of examining the shipment is regulated in the Transport Law Act (Article 74 et seq.), which provides that acceptance of the shipment by the recipient (Customer) without reservations results in the extinguishment of claims under due to loss or damage to the shipment.

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A customer who has concluded a distance contract has the right to withdraw from it within 14 calendar days without giving reasons by submitting an appropriate declaration to the Store. The 14-day period within which the Customer may withdraw from the contract is counted from the day on which the goods were delivered. To meet this deadline, it is enough to send the declaration before its expiry electronically to the following address: sklep@stanikowy.pl, by phone or by post to the company's registered office address.

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In the event of withdrawal from the contract, it is considered null and void and the Customer is released from any obligations. What the parties have provided is returned unchanged. The Customer is obliged to take care of the goods until they are returned. After receiving the product, he can check its nature, completeness, features and functioning - but only as he would do it in a stationary store. The customer is liable for damages for the reduction in the value of the goods resulting from behaviour that goes beyond the actions necessary to become familiar with the item. The customer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. In the case of underwear, the return of used items will, for hygiene reasons, be treated as a significant reduction in the value of the item. A full refund is possible only if the goods show no traces of use, are odourless (e.g. sweat, perfume), are complete, have original, untorn tags and have not been damaged in any way. The customer is obliged to return any products received free of charge, unless the parties have agreed otherwise. Attaching the sales document or a copy thereof to the package will be appreciated. The costs of returning the goods are borne by the customer.

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The store is liable under the warranty if the item sold by it is affected by a defect and the customer was not aware of it at the time of concluding the contract. The condition for retaining the right to make a complaint is a written notification of the defect on an appropriate complaint form (sent at the customer's request via e-mail). The complaint will be considered by the Store within 14 days from the date of receipt of the complained product together with the required documents, counting from the day following the date of receipt.

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The store is liable for the lack of conformity of the goods with the contract existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the goods specified by the store, its legal predecessors or persons acting on their behalf is longer.

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If the goods are inconsistent with the contract, the Consumer may request that they be repaired or replaced. The Store may perform an exchange when the Consumer requests repair, or the Store may perform a repair when the Consumer requests replacement, if bringing the goods into compliance with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Store. If repair and replacement are impossible or would require excessive costs for the Store, it may refuse to bring the goods into compliance with the contract.

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When assessing the excessive costs for the Store, all circumstances of the case are taken into account, in particular the importance of the lack of compliance of the goods with the contract, the value of the goods consistent with the contract and excessive inconvenience for the Consumer resulting from a change in the method of bringing the goods into compliance with the contract.

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The Store repairs or replaces within a reasonable time from the moment the Store was informed by the Consumer about the lack of compliance with the contract, and without excessive inconvenience to the Consumer, taking into account the specificity of the goods and the purpose for which the consumer purchased them. The costs of repair or replacement, including in particular the costs of postage, transportation, labour and materials, are borne by the Store.

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The consumer provides the Store with goods that are subject to repair or replacement. The store collects the goods from the consumer at its own expense.

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The consumer is not obliged to pay for the normal use of goods that have subsequently been replaced.

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If the goods are inconsistent with the contract, the consumer may submit a declaration of price reduction or withdrawal from the contract when:

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1. The store refused to bring the goods into compliance with the contract in accordance with Art. 43d section 2 of the Consumer Rights Act;

2. The store did not bring the goods into compliance with the contract in accordance with Art. 43d section 4-6 of the Consumer Rights Act;

3. the lack of conformity of the goods with the contract continues, even though the Store has tried to bring the goods into compliance with the contract;

4. the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first using the protection measures specified in Art. 43d of the Consumer Rights Act;

5. it is clear from the Store's statement or circumstances that it will not bring the goods into compliance with the contract within a reasonable time or without excessive inconvenience to the consumer.

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The reduced price must be in such proportion to the price resulting from the contract that the value of the goods that do not conform to the contract is to the value of the goods that comply with the contract.

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The store returns to the consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the consumer's declaration of the price reduction.

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The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. It is presumed that the lack of conformity of the goods with the contract is significant.

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If the lack of conformity concerns only some of the goods supplied under the contract, the consumer may withdraw from the contract only in respect of those goods, and also in respect of other goods purchased by the consumer together with the goods not in conformity with the contract, if the consumer cannot reasonably be expected to agree to retain only goods consistent with the contract.

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In the event of withdrawal from the contract, the consumer immediately returns the goods to the Store at its expense. The store refunds the price to the consumer immediately, no later than within 14 days from the date of receipt of the goods or proof of its return.

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The store refunds the price using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him.

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The consumer may refrain from paying the price until the Store fulfils its obligations under Art. 43d and art. 43e of the Consumer Rights Act.

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The Store makes every effort to ensure that the product descriptions presented on the website are consistent with the facts. However, in case of any doubts, especially in the case of size markings, please contact us by phone at 518-994-498 or by e-mail at sklep@stanikowy.pl before placing an order.

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In the event of incorrect execution of the order, the cost of collecting the goods from the customer is borne by the Store by sending a courier company to the address provided by the customer to collect the shipment. At the same time, the Store informs that it does not accept any parcels sent back to the Store on delivery.

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In the case of a paid order and the Store is unable to complete the order in full, the Store informs the Customer about this fact. In the event of cancellation of the missing item or the entire order, the Store returns the prepayment to the bank account or card provided by the Customer (in the case of orders paid by card) within 3 business days from the date of cancellation or correction of the order. The refund is made via the PayU secure payment system or by transfer to the account indicated by the Customer.

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The store does not allow adding opinions and comments about the store or the goods on its website.

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The information contained in the Store does not constitute an offer within the meaning of Art. 66 of the Civil Code; constitute an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.

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These Terms and conditions are valid from May 30, 2023.

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Data protection

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The store undertakes to protect personal data in accordance with the Act of August 29, 1997. on the protection of personal data (Journal of Laws 1997, No. 133, item 883), and from 25/05/2018, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27/04/2016 on the protection of natural persons with regard to the processing personal data and on the free movement of such data. Pursuant to this Act, store customers have the right to inspect their data, correct it, request its deletion or stop using it.

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The Store processes personal data in order to provide services electronically, conclude with the Customer and perform sales contracts for Goods ordered by the Customer, also for marketing purposes, in particular for the purpose of sending commercial information to the Customer electronically.

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Data controller

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The entity responsible for processing your personal data is:

So Chic sp. z o. o.

Głowackiego 2/7, 82-200 Malbork, Poland

KRS 0000701786 | NIP 579-226-41-24 | REGON 368872462

Tel. 55-272-60-40, e-mail: info@sochic.pl